Scottish Legal Complaints Commission. The SCOTTISH LEGAL COMPLAINTS COMMISSION, which we have all come to know as one of the most useless quangos in existence, originally created as a result of the Legal Profession & Legal Aid Act (Scotland) 2007 to clean up regulation of Scotland’s legal services industry, has been forced to go on a recruitment drive offering posts at the hapless, anti-client complaints quango at around £42K a year, including a pension.
Sounds like a good deal ? £807 a week plus perks, plus a pension to fiddle complaints against crooked lawyers and make sure consumers have no protection against the worst legal services in existence, plus the chance to meet with the flotsam from the Law Society ? Well if that is your game, I’d say go for it.
This new need for additional staff in the quango (which recently advertised it holds a massive £1.5million in surplus funds, while refusing to pay back its public funding of nearly £2 million), is not due to the SLCC’s heavy workload of investigating complaints against crooked lawyers, because there is apparently no heavy workload at the SLCC as I revealed last week here most complaints have been passed back to the Law Society of Scotland, the well known, infamous self regulator which usually lets ‘crooked lawyers’ off the hook.
One legal insider said this afternoon : “Working at the Scottish Legal Complaints Commission is a bit like being in the trenches. Neither staff teams from the former Scottish Legal Services Ombudsman’s office or the Law Society trust each other. At times the air can be cut with a knife.”
SLCC Board members racked up a staggering £135K a year in expenses claims yet quango hardly does any work. In spite of the SLCC’s roll of infamy to-date, mired in scandals involving everything from huge expenses payouts to its board members, a systematic failure to deal with complaints on any level, consistent failures to address its duties emanating from the Legal Profession & Legal Aid (Scotland) Act 2007, media exposes on its members drunken hate filled, booze fuelled rants against consumers, reformers, critics and even victims of crooked lawyers, there are a few positions now available at Scotland’s least worked quango, which appears to be following very much in the vein of the Law Society of Scotland, as each day passes.
Fancy being called to the bars with SLCC Board members ? It could be you ! Consumer protection, we never got, and never can expect from this tragic gathering of people who have no intention of helping victims of the legal profession, but we can certainly expect ever rising expenses claims from its board members, many of whom appear to have several other highly paid jobs & quango positions, while the SLCC’s task of investigating complaints, is mostly left to rot. You can read my previous coverage of the Scottish Legal Complaints Commission and how it really has done nothing for regulation, or consumer confidence in the legal profession HERE.
Below, is the latest job offerings from the SLCC, where anti-client, anti-consumer lawyer friendly individuals who know how to whitewash a complaint, should definitely apply – sounds like just the job for any ex-Law Society staff.
Jobs at the Scottish Legal Complaints Commission
Case Investigation Manager & Gateway Team Manager
CASE INVESTIGATIONS MANAGER (refIM1)
GATEWAY TEAM MANAGER (ref GW1)
Salary for both posts in the region of £41,944. Group Self Invested Personal Pension + Benefits
The Scottish Legal Complaints Commission (SLCC) is a corporate body operating independently of the legal profession and the government. It was set up by Statute to modernise the legal complaints handling system, to ensure complaints are resolved quickly and effectively. We are looking for people with the vision, determination and drive to form a key part of our management team and lead our people, achieve objectives and play a central role in making a real impact for the people of Scotland.
You will provide leadership and team management to your team, organising staff and other resources to deal with complaints in accordance with the SLCC’s Complaint Handling Procedures and quality standards. You will support and develop your team and as a member of the management team you will assist in the review and further develop our policies and procedures to provide a high quality, efficient complaints handling service.
To be successful in this role you will be educated to degree level or equivalent and ideally will have a legal or comparable qualification and a supervisory management qualification.
You will have demonstrable experience in writing and providing procedural advice and guidance, including drafting reports and be able to demonstrate leadership and management skills. You will have a track record of significant achievement with a minimum of 3 years people and performance management experience. A working knowledge of Word, Excel, PowerPoint and Outlook is essential. You will be an effective communicator who is well organised and delivers work on time and to the agreed level of quality. Ideally you will be able to influence at local, national and strategic levels, with the personal and professional manner to command confidence of stakeholders.
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Application Pack Summary (PDF 38KB)
Application Form (PDF 56KB)
Diversity Monitoring Form (PDF 42KB)
Terms and Conditions (PDF 24KB)
Case Investigations Manager Person Specification (PDF 33KB) -
Case Investigations Manager Job Description (PDF 53KB)
Gateway Team Manager Person Specification (PDF 33KB)
Gateway Team Manager Job Description (PDF 54KB)
To Apply:
Please contact Rick Mattison on 0131 243 2981 or rickmattison@uk.michaelpage.com, quoting reference MPTJ13091641. Please return your completed application and diversity monitoring form to Rick Mattison at Michael Page. Closing date for applications is Friday 5 March 2009. SLCC short listing will take place on Monday 22 March and interviews will be held on Monday 29, Tuesday 30, Wednesday 31 March 2010.
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